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Gainsight is the only way to go!
April 10, 2018

Gainsight is the only way to go!

Matthew Lugo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Support is top notch!
Gainsight has been a great help to our organization. Implementation of each new customer has been so smooth. I really like how easy it is to be very clear about each task that needs to be performed for the customer lifecycle. There's tons of add-on's that also add so much value to it. I highly recommend it!
  • Implementation
  • CTA Tasks
  • LinkedIn
  • I don't see any features that need improvement.
Super important - it's easily digestible!
  • Upsell has increased quite a bit!
  • Renewal rates have improved.
  • None
Gainsight is amazing for when you are onboarding a new CSM/customer and you need to keep track of each stage/milestone. It's made my life super easy when I handle account management and I love love it.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.6
NPS surveys
9
Sponsor tracking
9
Customer profiles
9
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
8.8
Customer health trends
8
Engagement analytics
10
Revenue forecasting
7
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10