A very powerful tool
April 13, 2018

A very powerful tool

Tal Admon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight is used by the entire Customer Success team, daily. It helps in managing the entire customers lifecycle.

Pros

  • Excellent Support
  • Very wide feature set
  • Easily integrate with our own data

Cons

  • It is based on Salesforce, which is an obstacle if you are not a Salesforce user.
Their support is super fast and mostly accurate on the first reply.
  • We manage renewals more flawlessly
Very well suited to a SaaS company with many customers that you need to automate your activities with.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
Not Rated
7.9
NPS surveys
9
Sponsor tracking
7
Customer profiles
8
Automated workflow
7
Internal collaboration
7
Customer health scoring
9
Customer segmentation
8
9.7
Customer health trends
9
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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