Best product for CS, with room to improve.https://www.trustradius.com/customer-successGainsightUnspecified8.43611012019-08-16T21:31:54.937Z
August 16, 2019
Best product for CS, with room to improve.
Score 9 out of 101
Overall Satisfaction with Gainsight
Gainsight is used as a way for current Customer Success Managers and Account Managers to understand the health of the accounts they serve, and as a task management tool.
Our executives need high visibility. As of now, more than Gainsight can offer.
- Maintained first-year client retention while scaling our 1st-year client number by 100%.
- Improved employee efficiency.
- Improved client data and insight.