TrustRadius
Best product for CS, with room to improve.
https://www.trustradius.com/customer-successGainsightUnspecified8.4361101
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August 16, 2019

Best product for CS, with room to improve.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gainsight

Gainsight is used as a way for current Customer Success Managers and Account Managers to understand the health of the accounts they serve, and as a task management tool.
  • Quickly deliver mid-level client insights.
  • Generate tasks for users based on client events.
  • More customization on a user-by-user level.
  • Easier tools for building reports.
  • More reliable rules engines means reports are less likely to fail.
After some early issues, we have found our support prompt and knowledgeable.
Our executives need high visibility. As of now, more than Gainsight can offer.
  • Maintained first-year client retention while scaling our 1st-year client number by 100%.
  • Improved employee efficiency.
  • Improved client data and insight.
Marketo, Salesforce, and our internal data feed.
Better for serving small/medium business clients than Enterprise clients.

Gainsight Feature Ratings

Product usage
8
Help desk / support tickets
Not Rated
NPS surveys
8
Sponsor tracking
3
Customer profiles
7
Automated workflow
5
Internal collaboration
4
Customer health scoring
10
Customer segmentation
2
Customer health trends
6
Engagement analytics
6
Revenue forecasting
2
Dashboards
3
Role-based user permissions
8
API
Not Rated
Integration with Salesforce.com
4
Integration with Marketo
3
Integration with Eloqua
Not Rated