The Best CS Tool in the Market
June 26, 2024

The Best CS Tool in the Market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

The analytics and automation are the best modules with in Gainsight CS apart from that the after-sales support that an admin needs is always available like support chat, tickets, and even admin office hours for us to help in any configuration part. The Gainsight CS documentation is well-designed and easy to understand.

Pros

  • Reporting
  • Rules
  • Journey Orchestrator

Cons

  • More reporting capability like Tableau
  • More integrations with systems
  • Make the Webhooks available to integrate with old systems
  • Customer Retention
  • Data Usage
  • Data Analytics
The kind of integration options that we have and the support team that provides us the assistance when ever it is needed.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Tableau Desktop, Apptio Targetprocess, Apptio Cloudability, IBM Apptio
It assists organizations in retaining customers, increasing brand loyalty, and enhancing customer satisfaction. It can also help organizations find areas for improvement and learn about their customers' requirements and preferences

Gainsight CS Feature Ratings

9.0
Product usage
10
Help desk / support tickets
8
9.1
NPS surveys
8
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
9.3
Customer health trends
10
Engagement analytics
10
Revenue forecasting
7
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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