Gainsight CS review from everyday user
March 24, 2025

Gainsight CS review from everyday user

Brandon Schmidt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight CS is used daily for all Customer Success and Technical Account Management functions.
From managing meeting action items to driving strategic success and boarding plans.
The global CS team is able to collaborate by sharing strategies and plans that ensure low churn and high expansion targets.

Pros

  • Centralized account management
  • Shared collaboration with customers
  • Task and project tracking

Cons

  • A feature that allows kanban project management
It's a great product that I've been using for 4+ years.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Building and collaborating on Success Plans with internal teams AND externally with customers is something that is done very effectively.

Gainsight CS is a tab-happy app. Not a huge deal, but if you have a lot of customers, you may find it overwhelming.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
9.7
NPS surveys
10
Sponsor tracking
9
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
Not Rated
9.7
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
9
10.0
Role-based user permissions
10
10.0
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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