Gainsight CS Review!
March 25, 2025

Gainsight CS Review!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

I currently use Gainsight CS to create and track risks for my book of business in client success. I also use action plans and health scores for each of my clients to ensure their health is updated for our leadership to review. Additionally, I track NPS scores and send emails to clients who complete surveys through Gainsight CS. I utilize Gainsight CS for reporting purposes as well.

Pros

  • Tracking
  • visibility with dashboards
  • shared reports
  • Able to identify risk and mitigate them appropriately
  • Able to communicate internally and externally through Gainsight CS
I have been using it for years and have come to rely on it daily. The dashboards provide great visibility individually and as a team and company. Gainsight CS continues to evolve to companies needs.
This works in tandem with multiple interfaces.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Gainsight CS is best use for sales and client success but not so much for member services or admin.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10

Comments

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