Item: Gainsight CS
Rating: 8
Author: Meghan Elliott

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

We use Gainsight CS to implement training videos and documentation. We onboard independent contractors and it helps us scale to train multiple people on any given day and they can complete it in a time that makes sense for them. We can also track conversion and drop off rate to make areas of improvement.

Pros and Cons

Pros

Easy to follow courses
Can have multiple courses make up a whole training guide
Analytics

Return on Investment

Helps us retain talent longer.

Usability

I believe it is very user-friendly, you can upload videos, documents, powerpoints, etc. You can also make courses be something they read through. There are quizzes you can implement to guage understanding of the content and more!

Key Insights

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Other Software Used

Fountain

Likelihood to Recommend

It is very well suited for training and onboarding of staff, clients, independent contractors, etc. It is also well suited for tracking the analytics of the courses you have and using that information to make educated improvements. It is easy to update when your content changes as well! Not sure where it would be less suited.

Gainsight CS Feature Ratings

Comments

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