Gainsight CS Review
May 30, 2025

Gainsight CS Review

Zachary SIegel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS to calculate health scores based on Time Line activity and information we bring in from SFDC. We use it to help address churned accounts. We are also using more of the AI enhancements to help CSMs transition accounts easier. Our use case is working with healthcare providers.

Pros

  • Health Scores
  • AI Enhancements
  • Timeline activity

Cons

  • Ability to edit and move timelines between C360 and R360
  • I feel the rules engine could use a little of an update
  • Gainsight CS allows up to help churned accounts not churn and that has helped our retention which has lead to helpful ROI
CS's seem to really like the tool if they are given training on it. But I think it's heavily training reliant based on the company that has set it up.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS has been very helpful for helping our CSMs transition accounts when moving.

Gainsight CS Feature Ratings

8.0
Product usage
9
Help desk / support tickets
7
8.8
NPS surveys
10
Customer profiles
9
Automated workflow
6
Internal collaboration
9
Customer health scoring
10
Customer segmentation
9
8.8
Customer health trends
9
Engagement analytics
9
Revenue forecasting
8
Dashboards
9
8.0
Role-based user permissions
8
8.0
API
8
Integration with Salesforce.com
8

Comments

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