I love Gainsight CS
May 30, 2025

I love Gainsight CS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We manage over 2000+ customer all over the globe, across a number of vertical, and from corporate size companies all the way to large enterprise. Gainsight CS helps us get the insight we need to be able to scale our CS org.

Pros

  • Provide proactive insight and actionable items
  • The ability to do all CS tasks in one platform
  • Provide leadership the insight

Cons

  • The ability to pin high level or most recent account notes
  • Assign tasks/meeting to any success plan, CTA, playbook, etc.
  • It has provided us the ability to get a pulse on all our customers and focus on the most import ones to help increase ARR and reduce churn
  • Gives us one dashboard to see product usage and adoption to reduce churn
It took some time to set up and train folks, but once we got there everything was fantastic!

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Customized CRM experience for the CS function that helps manage customer from onboarding to renewal to churn.

Gainsight CS Feature Ratings

8.0
Product usage
9
Help desk / support tickets
7
8.6
NPS surveys
9
Sponsor tracking
6
Customer profiles
9
Automated workflow
9
Internal collaboration
10
Customer health scoring
8
Customer segmentation
9
9.0
Customer health trends
9
Engagement analytics
9
Revenue forecasting
10
Dashboards
8
8.0
Role-based user permissions
8
9.5
API
9
Integration with Salesforce.com
10

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