[...] review
May 30, 2025

[...] review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS to track customer adoption, success and risk. Gainsight CS allows us to have a holistic view of a customers life cycle and status.

Pros

  • Innovation
  • Collaboration
  • Cohesiveness

Cons

  • New user friendly experience
  • Revenue expantion
I gave Gainsight CS this usability rating because, in my experience, Once you use Gainsight CS and pick it up Gainsight CS is really easy to use.
Our organization chose Gainsight CS because, in our experience, Gainsight CS allows for CSM customization

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to tell a colleague that When we transition accounts Gainsight CS helps tremendously with keeping that information

Gainsight CS Feature Ratings

7.0
Product usage
7
8.3
NPS surveys
9
Sponsor tracking
7
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
6
Customer segmentation
9
6.8
Customer health trends
8
Engagement analytics
8
Revenue forecasting
3
Dashboards
8
6.0
Role-based user permissions
6
9.0
API
8
Integration with Salesforce.com
10

Comments

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