My Review
May 30, 2025

My Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

I am a CSE and use Gainsight to track the health of my customer, and customer details/metrics. It helps to keep all of the customer information in one place and accessible to others outside of the account

Pros

  • Provides Customer Health Scores
  • Keeps emails and communication organized
  • Great contact detail

Cons

  • Could auto pull from emails vs having to send them manually
  • Combine data from all sources
  • It has been helpful for customer communication
It is helpful but I have so many platforms I use that I wish I could combine into one
  • Gainsight CS

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

It is very suited to analyzing customer health and metrics. It is also helpful for keeping communication in one place accessible to all

Gainsight CS Feature Ratings

8.0
Product usage
8
7.5
NPS surveys
8
Customer profiles
10
Automated workflow
5
Internal collaboration
6
Customer health scoring
9
Customer segmentation
7
7.0
Customer health trends
8
Engagement analytics
8
Revenue forecasting
5
Dashboards
7
8.0
Role-based user permissions
8
8.5
API
8
Integration with Salesforce.com
9

Comments

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