Gainsight CS review
May 30, 2025

Gainsight CS review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS to Prevent churn, upsell cross and increase revenue

Pros

  • Health score
  • Cheatsheet
  • Staircase

Cons

  • I think there is room for improvement in Gainsight CS with Product analytics
  • One impact Gainsight CS has on our business objectives is that Gainsight CS Helped reduce churn
  • Another impact Gainsight CS has on our organization is that Gainsight CS Helped increase revenue
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS is intuitive and user friendly

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS is More suitable for customer success than sellers

Gainsight CS Feature Ratings

4.0
Help desk / support tickets
4
8.0
NPS surveys
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
9
8.5
Customer health trends
9
Dashboards
8
9.0
Role-based user permissions
9
7.5
API
6
Integration with Salesforce.com
9

Comments

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