Gainsight CS rules
May 30, 2025

Gainsight CS rules

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • Gainsight CX

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS to keep track of all of our Customer Success engagements. If it's not in Gainsight CS, it didn't happen.

Pros

  • Tracks activities (emails, teams interactions, meeting notes)
  • Keeps track of surveys
  • Connects with Salesforce

Cons

  • Better risk identification through AI
  • Coordination between accounts
  • Moving timeline entries to other accounts
  • Gainsight CS helps leadership see account involvement
  • Helps teammates take over easily when OOO unexpectedly
  • Renewal notes for cross team interaction
Gainsight CS is amazing but there is more it can do.
So much more powerful.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS is amazing to keep track of customer activities.

Gainsight CS Feature Ratings

8.5
Product usage
9
Help desk / support tickets
8
6.6
NPS surveys
10
Sponsor tracking
8
Customer profiles
8
Automated workflow
6
Internal collaboration
3
Customer health scoring
6
Customer segmentation
5
8.3
Customer health trends
7
Engagement analytics
9
Revenue forecasting
7
Dashboards
10
8.0
Role-based user permissions
8
8.5
API
8
Integration with Salesforce.com
9
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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