Solid Solution for CS Platform
May 30, 2025

Solid Solution for CS Platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS to track customer health and to bring data from different sources into a common place. We have many data points in many locations. This solves that for us.

Pros

  • Displays data
  • Brings data from different locations
  • Gives insight

Cons

  • Better visibility for JO stats
  • Easier ways for journeys and timeline entries
  • It helps us identify trends that we were not visible prior
  • Takes the guess work out of customer health
I would like to see better home pages. Maybe templates.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

Gainsight CS is very helpful in pulling data into a single place. The timeline helps ensure everyone knows what's going on.

Gainsight CS Feature Ratings

5.5
Product usage
5
Help desk / support tickets
6
6.5
NPS surveys
9
Automated workflow
5
Internal collaboration
6
Customer health scoring
6
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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