Pulse Gainsight CS Review
May 30, 2025

Pulse Gainsight CS Review

Karen Krager | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

Educational Software company keeping track of product usage, ACV, Health Scores, etc.

Pros

  • Info all in one place
  • Reporting capabilities
  • Dashboards for easy access to impt information

Cons

  • Being able to have more than one instance of Gainsight CS since our company is using for both higher Ed and K12
  • Gainsight CS has so many capabilities but we just get held up on the data inconsistencies which originate upstream.
It can definitely be learning curve but there are a plethora of resources to help.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

CSMs having a one-stop shop for all of their accounts information. We tried to use it for renewals as well but it didn't work well for that.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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