My Review
May 30, 2025

My Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In my organization, I'm the Gainsight CS Admin. We have over 300 accounts.

Pros

  • Track health score
  • Track communication
  • Automate tasks

Cons

  • Reporting tool is very limited
  • JO participants update for CSV files
  • My focus is on the technical side and I don't have information about ROI.
I gave Gainsight CS this usability rating because, in my opinion, Some of the Gainsight CS tools, like the reporting tool, is not very user friendly.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS is a great tool to keep track of customer health so the team can act before the account churns.

Gainsight CS Feature Ratings

8.5
Product usage
7
Help desk / support tickets
10
8.1
NPS surveys
6
Sponsor tracking
7
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
10
Customer segmentation
7
8.0
Customer health trends
9
Engagement analytics
8
Revenue forecasting
8
Dashboards
7
10.0
Role-based user permissions
10
6.5
API
5
Integration with Salesforce.com
8

Comments

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