Gainsight CS A No Brainer
May 31, 2025

Gainsight CS A No Brainer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

I use Gainsight CS as a CSM daily, and can't imagine using anything else. I've used others before and they do not compare. We are able to accurately track customer engagements, risk, expansion, and lifecycle updates that our business can track and use. Gainsight CS makes all of this easier, both natively and via the integrations.

Pros

  • Track meeting notes
  • Map account personnel
  • C360

Cons

  • More integrations
  • We have been able to offload a legacy solution and make it easier on the team overall.
I love using Gainsight CS, have not yet used a better tool!
Much more modern and usable. Integrates directly with Salesforce as well.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Using Gainsight CS for tracking risk and potential churn.

Gainsight CS Feature Ratings

8.5
Product usage
8
Help desk / support tickets
9
8.4
NPS surveys
10
Sponsor tracking
9
Customer profiles
9
Automated workflow
9
Internal collaboration
7
Customer health scoring
8
Customer segmentation
7
8.3
Customer health trends
8
Engagement analytics
8
Revenue forecasting
9
Dashboards
8
9.0
Role-based user permissions
9
8.0
API
10
Integration with Salesforce.com
7
Integration with Marketo
7
Integration with Eloqua
8

Comments

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