Gainsight CS is very helpful
May 30, 2025

Gainsight CS is very helpful

Allison Combs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS to manage our customer success activities.

Pros

  • Summarize timeline activity
  • I think the Dashboard info for leadership in Gainsight CS is done well

Cons

  • I think the Sentiment readings from other programs have room for improvement in Gainsight CS
  • I think there is room for improvement with Gainsight CS assist customization
I gave Gainsight CS this usability rating because, in my experience, I find Gainsight CS easy to use, but sometimes Gainsight CS is very slow to load.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Managing health score is great in Gainsight CS.

Gainsight CS Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
8.6
NPS surveys
Not Rated
Sponsor tracking
9
Customer profiles
8
Automated workflow
Not Rated
Internal collaboration
9
Customer health scoring
9
Customer segmentation
8
9.0
Customer health trends
9
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
9
Not Rated
Role-based user permissions
Not Rated
8.0
API
8
Integration with Salesforce.com
8
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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