Gainsight CS
May 31, 2025

Gainsight CS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • PX

Overall Satisfaction with Gainsight CS

I use Gainsight CS to get a full customer profile for each of our end-users. This helps feed into the other integrations like Gainsight PX where my team are building in-app engagements to reduce churn and lower time to value.

Pros

  • Integrations between Salesforce and Gainsight CS
  • Dashboard views and viewing access for teams
  • AI Insights
  • It saves a lot of hours of work
The interface is intuitive and easy to use and the dashboard view makes it easy to send out report for teams with only relevant information.
They work together and the integration is great.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

If the organizations has other legacy systems that is in different CRM instances, Gainsight CS makes the integrations easy and can get all the data in one platform.

Gainsight CS Feature Ratings

6.0
Product usage
6
7.3
NPS surveys
7
Customer profiles
9
Automated workflow
8
Internal collaboration
6
Customer health scoring
6
Customer segmentation
8
7.0
Customer health trends
6
Engagement analytics
9
Revenue forecasting
4
Dashboards
9
8.0
Role-based user permissions
8
8.0
API
7
Integration with Salesforce.com
9
Integration with Marketo
8

Comments

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