Gainsight CS Still the best in the business
June 01, 2025

Gainsight CS Still the best in the business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight CS is the one stop shop for all things customer success related. We use it to leverage multiple databases, including Salesforce and Zendesk, as well as product data to create unique insights and actionable reports right in the platform. We are able to be more reactive rather than predictive as a result.

The tools and features of Gainsight CS allow us to create some complex recording and really interesting and unique data models that traditionally would not be available to us!

Pros

  • Create complex data models using various data sources from inside Gainsight CS as well as external sources
  • Really easy integration set up for so many tools
  • Robust and easy to configure scorecards

Cons

  • It could use some more top level of reporting hierarchy
  • More native out of the box features and fields that make set up for new admin’s easier
  • More native AI applications
  • Reduce churn
  • Unveil more expansion opportunities via csql
As someone who has used it for over a decade. I love it, but it can be a little difficult for new users to adapt.
Gainsight CS just provided easier to use cooling and better reporting.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I haven’t seen a competitor do what Gainsight CS does better! It can really level up your data management and data governance.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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