Everything you want and more
June 01, 2025

Everything you want and more

Angela Devall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

Gainsight CS is used by many teams within our organization - Success, Sales, Onboarding and Support. It helps us to have one source of truth for our customers and their experiences with us. We leverage the Cheat Sheet extensively and sales loves being able to view everything in Salesforce without having to manage logging into multiple systems.

Pros

  • Signals - health score
  • Summaries - Cheat Sheet
  • Integration with Salesforce

Cons

  • I love all of it
  • Efficiencies in knowing where to spend CSM time
  • Usage across many teams - sales and support to prioritize and zero in on upsell
It has been a game changing tool. Easy to use and there is something for everyone in our organization.
Gainsight CS was the only CSP that could manage our data in the way that we needed.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Gainsight CS is a great tool for understanding your customers. Knowing what rocks to turn over to get to customers proactively. Staircase will do this even deeper but it's an added cost.

Gainsight CS Feature Ratings

8.0
Product usage
9
Help desk / support tickets
7
8.7
NPS surveys
9
Customer profiles
9
Automated workflow
9
Internal collaboration
7
Customer health scoring
9
Customer segmentation
9
8.5
Customer health trends
9
Engagement analytics
8
Revenue forecasting
8
Dashboards
9
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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