Learning more every day
June 01, 2025
Learning more every day
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
We are starting to use Gainsight CS as a single source of truth for our customer base. We are building out ways to access customer information from multiple teams and gain insights into client health.
Pros
- I like Timeline, really glad that you are adding editing in this release
- Customizable dashboards so all roles have the best information at their fingertips
Cons
- Timeline - thank you for adding editing
- Success plans - as a career project manager I find creating and updating success plans very clunky. Too many steps to get there
- Notifications - that may be something on our side but we don't always get notifications when a project is due
- Positive - being able to create one space our senior leadership can go to and see everything they need to see about a customer
- I am going to start using AI features of CS, and I expect them to be positive
- Being able to edit timeline entries will be huge
Do you think Gainsight CS delivers good value for the price?
Not sure
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes
Comments
Please log in to join the conversation