Gainsight CS revolutionized our CS team

Relatively simple to learn. A few areas where I find myself wanting to put the data in multiple places. Could use some more confidence in integrating with Google calendars or email - if I have calender, it automatically adds everyone on the INVITE as someone that actually attended the meeting. An easier way to add who attnded or making suggestions based on customer name would help so you don't accidentally add clients from an account not on that account page.

Highly appropriate for managing overall customer history, timelines, logging notes, meeting action items, planning goals. More native support for creating cadence call agendas and ebr topics.