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Gainsight PX - The new edge tool for in-product feedback
October 14, 2022

Gainsight PX - The new edge tool for in-product feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Gainsight PX helps the organisation develop a roadmap to enhance customer engagement and to improve the conversion rates. It accurately addresses the major problem of not having customer feedback or engagement rate. Direct feedbacks from customers help understand the rationale behind drop-offs and helps mitigate them. My personal use case is to analyse the data from the software, generate reports and provide them to the growth and business team.
  • Customizable and easy to set up
  • Excellent integration with CRM
  • Good feedback mechanism
  • Deep learning is something where there is scope of improvement
  • Can have a better UI, which can also reduce the learning curve
  • Does not have AI capabilities
  • Feeling of being heard has improved in the customers
  • Better customer engagement and retention
  • Organised customer data
Support of Gainsight PX is very quick to respond, but takes some time to finally resolve the issues. Responses to the tickets raised are immediate (seem to be computer generated responses) but actual resolution sometimes takes weeks. I haven't had any negative experience though with the support team.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

Gainsight PX is very well suited if you want to collect in-product embedded user feedback and know how users react to the products and what do they wish for. It has very excellent (although time taking) CRM integration. Only if you are expecting deep learning or AI capabilities, then this is not the thing to go for.