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Great ROI and brings you closer to Customers
October 14, 2022

Great ROI and brings you closer to Customers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Very easy to integrate this with our product Aurigo Masterworks. There are some APIs that are needed to be configured which anyone could figure out easily using the help documents.
It is integrated with our flagship product Aurigo Masterworks. We use it to know the modules and web page sequence analytics that are frequently used by our customers in order to focus on those areas to decrease clicks. The scope of our use case is customer engagement and product enhancement based on the analysis.
  • Customer usage statistics
  • Per page load time analysis
  • Customer feedback through engaging surveys
  • Should have the functionality add Notes
  • Cross team data sharing functionality is missing
  • Not able to filter data when default views are used
  • Reduced number of clicks taken by user or some areas
  • Customer are more engaged to our product
  • Customer dissatisfaction was captured and addressed
Never reached out to support myself.
Because of better UI then the competitors. Also the usage statistics were well drafted in graphs and were easy to understand.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

We suited for getting customer usage analytics in order to develop your product in that direction. It also helps you to get information related to where the user is taking huge number of clicks to reach to the destination he wants. Some views on dashboard can not be filtered hence needs improvement.