A very honest review of Genesys Cloud CX
Overall Satisfaction with Genesys Cloud CX
We use Genesys Cloud CX to provide contact center solutions to our clients. We provide consultancy for features like inbound routing, voicemail, call back, outbound campaigns, workforce management, quality management, designing IVR, and creating Digital channels like chats, SMS, emails, and social media. We also help our customer maximize their budget and avoid additional costs by providing the most optimal solutions to their problems and requirements.
- Inbound Routing
- Outbound Campaigns
- Workforce Management
- Friendly IVR configuration
- Need improvement with wrap up codes
- Out of the box Agent greeting
- End call surveys
- Inbound routing
- IVR
- Outbound campaigns
- Good revenue as a partner
- Genesys Cloud's features attracts a lot of client
- Being available in the cloud makes the product easier to sell to customers.
Genesys Cloud CX is way better than Genesys PurecCnnect because we eliminate the use of premise servers. Genesys Cloud is also more user-friendly and easier to support.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes