Great
March 28, 2023
Great
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Currently used for our Medical Info TFNs with routing and reporting.
- Allows for assigning local DIDs
- Reporting
- Routing
- Allowing more tools for real time analytics
- Allowing more access for global number selection
- Product has been stability
- Helps narrow down issues with call reporting
For future products.
Currently we have utilized the migration as of yet, but we are in the works.
We've had a long standing relation with this platform and it works well compared to others
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes