Genesys Cloud CX Review | TrustRadius

Use Cases and Deployment Scope

I use Genesys to make calls to customers

Pros and Cons

Hide my phone number
Make calls
integrate with Microsoft Teams

Return on Investment

I dont know

Alternatives Considered

N/A

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Not sure

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Cloud CX go as expected?

I wasn't involved with the implementation phase

Would you buy Genesys Cloud CX again?

Yes

Other Software Used

Microsoft Teams, Skype for Business, now part of Microsoft Teams, Avaya UCaaS

Likelihood to Recommend

Call Center is a good place for Genesys or Sales