On pure connect, it thrilled with cloud
March 28, 2023

On pure connect, it thrilled with cloud

Chris Berresford | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud CX

We currently use pureconnect

Pros

  • User management
  • 911
  • Supervisor views

Cons

  • UI
  • User management
  • UC
  • Our users don’t like the UI
  • BASIC UC support
  • E911
Supports our CC great, but not UC
Seems easy
We have not made a decision

Do you think Genesys Cloud CX delivers good value for the price?

No

Are you happy with Genesys Cloud CX's feature set?

No

Did Genesys Cloud CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Cloud CX go as expected?

I wasn't involved with the implementation phase

Would you buy Genesys Cloud CX again?

No

Great for CC

Genesys Cloud CX Feature Ratings

5.5
Agent dashboard
5
Validate callers
6
Outbound response
5
Call forwarding
5
Click-to-call (CTC)
5
Warm transfer
8
Predictive dialing
5
Interactive voice response
5
REST APIs
6
Call scripts
6
Call tracking
5
Multichannel integration
6
CRM software integration
5
3.9
Inbound call routing
6
Omnichannel inbound routing
5
Recording
5
Quality management
4
Call analytics
4
Historical reporting
2
Live reporting
2
Customer surveys
4
Customer interaction analytics
3
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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