CX is now Cloud 9
March 29, 2023
CX is now Cloud 9
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Merging Licenses and Features
- Single Panel of Glass
- AI Bots
- Web Based
- customize user interface / push views
- Ease of use
- Cost saves of features
Huge, Makes it easy to find anwsers
Still in the process of research to migrate
Evaluating multiple cloud calling solutions that will work with MS Teams also.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes