Great for worldwide orgs
May 14, 2022
Great for worldwide orgs
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
We currently only use voice, but the great thing about Genesys Cloud CX is that we can grow as a company and continuously improve our contact centers. We have integrated Genesys Cloud CX with a pure cloud so that we have a 360 view of the customer. We aim to implement chatbots, and voice bots in the near future.
- Customization
- Admin
- To create call flows.
- Reporting
- User interface.
- Updated integration interface in Salesforce.
- 360 view of our customer.
- Sales has the same platform.
- Remote work has been possible.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes