Genesys Cloud: Above the Competition!
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
We use Genesys Cloud to front-end our support organization. We pull data from various sources including SFDC to help improve both the customer and agent experience.
- API Integrations
- Agent experience
- IVR capabilities
- Accessibility
- Group behavior outside of queues
- Analog device support
- Alerting outside of queues
- Keyword search allows percentage of emails to be handled automatically
- Data integrations allow for improved agent handle times
- Wide-open IVR possibilities, including bot capabilities, allow for better self-service in all media channels.
- MiCloud Connect (formerly ShoreTel)
Genesys Cloud has infinitely better contact center configuration and far more programming access than MiCloud Connect.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes