Overall Satisfaction with Genesys Cloud (formerly PureCloud)
It's used across the whole organization, and we use it to interact with our clients which are outside the organization. We handle inbound and outbound calls as well. We work on voicemails that we can hear on [the] Genesys Cloud app or browser, and [get a] notification on our emails every time we receive one.
- We used another phone system previously and we did not receive many calls.
- Voicemail Notification on our email.
- We can see incoming calls while we are on a call.
- Voice recognition when we are setting up a voicemail.
- Delete a mass mount of voicemails.
- Sometimes [a] client left a voicemail, and before hearing it I call client - when I try to delete voicemail, I [have] to hear full recording.
- I don't have "missed calls" because [the] phone system is not allowing those calls to pass.
- After some inactivity on Genesys Cloud it disconnect[s] from "server".
- Can call client immediately if I missed a call by CTC.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes