Great All-in-one product solution that's easy to use and saves so much time
Updated March 10, 2023
Great All-in-one product solution that's easy to use and saves so much time
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud is a great product and offers seamless integration. The onboarding of users was very straightforward and the setup was a breeze. It is rich in features and is continually getting product enhancements, which are easy to use and offer great benefits to our users and in turn helps our customers. Having access to a number of great features all in one place is so handy and saves so much time rather than opening multiple different apps; improved productivity and efficiency. Having the ability to supply your customers with multiple contact channels (email, chat, text, voice) is a huge benefit to the customer!
- Everything in one place
- Easy to use
- Feature rich
- Continued product features
- Some glitches
- Reporting could be improved
- Pricing is a little high
- Price is on the high side
- Easier to use
- Onboarding is easier
- Offers everything we need within one amazing product
- Customer experience is better
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes