Genesys Cloud CX
March 09, 2023
Genesys Cloud CX
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is our Global Contact Center platform for our customers. We have an Omni-Channel implementation of Genesys Cloud CX including Voice, Email, Messaging and Chat platform.
- Constant Innovation
- Ease of Use
- Single pain of class
- Easy to integrate
- Onboard additional partners on AppFoundry
- Faster release cycle for Beta programs
- Positive impact on CSAT
- Accurate cost projections
We are constantly integrating and adding automation our Genesys Cloud CX solution with multiple systems
Initially, we started with just the phone system, followed by an omnichannel strategy by including chat and emails. We are considering social media and messaging integration in the future now.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes