PureCloud drives your business to the target
November 23, 2018
PureCloud drives your business to the target
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is used to manage the remote customer experience by our Customer Care. It supports the real time interaction on voice channel and more channels (as text and live chat) will come.
- It's a Cloud SaaS solution which empowers both business and IT professionals in their job, letting them forget the solution complexity and giving people the ability to concentrate in delivering the business value thanks to it.
- It's flexible to be adapted at customer and market needs with a sustainable changes during the solution lifetime. The TCO is lower than the benefit.
- The insights on customer behaviour are punctual and in real time, giving the possibility to react immediately with few actions.
- Artificial Intelligence
- Live chat with chatbots
- Seamless and native integration with popular CRMs
- Real time visibility on remote customer relationship
- High availability platform
- User experience design
- five9 virtual contact center and Genesys Engage (formerly PureEngage)
It's a clear solution leader and efficient too