PureConnect Improved our customer service
March 21, 2018
PureConnect Improved our customer service
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
Overall Satisfaction with Genesys Engage (formerly PureEngage)
The Genesys PureConnect Product has been selected as the contact center of choice by our organization. It helps us manage internal and external customers in a professional manner. We deploy it throughout many of our departments and are continuing to develop applications to replace inefficient plain old telephone services.
- Pureconnect provides a professional interface for multi media contact with customers
- PureConnect provides real time and historical data to help manage our contact centers
- PureConnect provide recording and analysis tools to help evaluate customer contact successes
- Though the High availability server pair solution is rock solid high volume email users notice that queued email interactions get re-queued with a new time stamp on switchover