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My Experience with Genesys PureConnect
November 29, 2018

My Experience with Genesys PureConnect

Gleison Leandro Rodrigues | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

It is our Contact Center voice solution with IVR, Call Back and Dialer.
  • Bring Intelligence with automation of mailing campaigns
  • With the use of the dialer, we can increase the effectiveness of campaigns.
  • Administrative areas, solution focused in areas of Contact Center.
  • Absence of App for Android and IOS that allows the use of the corporate extension.
  • The software is not compatible with Mac and Linux users, currently we have to resort to third party solutions, without guarantee of full operation.
Appropriate for use of the IVR with integration in the CRM and the possibility of the client to have autonomy to perform consultations and interactions through API / REST.

Genesys PureConnect (discontinued) Feature Ratings

9.4
Agent dashboard
9
Outbound response
9
Call forwarding
9
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
8
Call tracking
9
CRM software integration
10
9.0
Inbound call routing
10
Recording
10
Quality management
8
Call analytics
8
Historical reporting
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Genesys Engage (formerly PureEngage)