Good choice and Gist has a lot of potential to grow and offer more services
August 07, 2019

Good choice and Gist has a lot of potential to grow and offer more services

Argzon Haziraj | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

As Gist is the all-in-one platform for marketing it does a lot of things for my company. Giving me a few pieces of information and having the possibility to live chat with users and solving my client's problems is a very positive thing for my company for reputation also on the financial side.

Pros

  • Live Chat
  • Scheduling
  • Email Marketing
  • Great Dashboard
  • Knowledge Base

Cons

  • Late reply on support
  • Closer with the client's problem
  • Easy to solve problems when known
  • Easy to classify user emails and send emails from the dashboard
As I mentioned before, Gist works very well in live chat and scheduling a meeting. Also, email marketing is very good. Some things I would like to add or change giving more information on the live chat like some articles from Knowledge Base like F.A.Q because users that tend to chat with an agent live are requiring more information about the service or product.

Comments

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