Overall Satisfaction with Gist
I picked Gist because it was a match between a need and an opportunity. As a software company, there is always the temptation to fix everything ourselves. I bought Gist (I guess I was among the very first adopters) to have an all-in-one solution to most problems faced by a company with an online presence. Chat, FAQ, forms, Llst of contacts, mailings, etc. So far, I'm very happy with it. It exceeds my expectations.
- The chatbot widget has been active for over a year now. Visitors use it routinely to leave a message, ask a question. It's great to be ahead of trends for so little work on our side.
- We use the forms from Gist to collect emails and get feedback.
- Live views, seeing who is visiting your site right now is very promising. My first usage would be to see how people navigate around after a contact.
- I wish the chatbot widget could be more customizable. On the flip side, it's easy to setup.
- The needs are fixed and we are able to stay focused on other aspects of our startup. It's very important at this stage.
- New features contribute to our education on what is possible.
- HubSpot and Intercom
- Ease to install
- Price (fingers crossed it stays affordable)
- Coverage of needs