Skip to main content



What is Gist?

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Read more
Recent Reviews

TrustRadius Insights

Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have …
Continue reading

Great all-in-one tool

10 out of 10
February 10, 2023
We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Graphic Design Director Comments on the Limitations of Gist's CRM
Return to navigation


View all pricing



per month



per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Gist?

Gist is a unified marketing, sales, and support platform that helps organizations engage and lead their audience through the entire journey from website visitor to happy customer.

The vendor’s value proposition is that their solution is an affordable product on the market that ties live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more into one easy-to-use tool.

Gist Features

  • Supported: Live Chat
  • Supported: Email Marketing
  • Supported: Marketing Automation
  • Supported: Help Desk
  • Supported: Knowledge Base
  • Supported: Meetings
  • Supported: Chat Bots
  • Supported: Opt-in Forms
  • Supported: Event Tracking

Gist Screenshots

Screenshot of Live ChatScreenshot of Email MarketingScreenshot of Marketing Automation WorkflowsScreenshot of Knowledge BaseScreenshot of Meetings

Gist Video

Engage and Lead your Audience through the Entire Customer Lifecycle with a Single Source of Truth.

Gist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Intercom, Drift, and HubSpot Marketing Hub are common alternatives for Gist.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Gist are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have found Gist to be an easy-to-integrate software with WordPress, making it a popular choice for website needs. The interactive website chat feature of Gist allows users to engage potential clients quickly, leading to increased conversions. Additionally, Gist's live chat and chatbot solutions provide a unified inbox for handling inquiries through social media and lead generation, streamlining the communication process. Another valuable use case of Gist is its ability to serve as a lead segmentation tool, enabling users to interact with their brand from the website and send targeted email marketing based on specific criteria and triggers. By replacing multiple high-profile applications like Zendesk and Mailchimp, Gist has saved users both time and money. Moreover, Gist's responsive support team and regular delivery of new features have garnered positive feedback from customers. Overall, Gist offers a wide range of functionalities including live customer support, knowledge base management, email marketing automation, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, and activity tracking across applications and websites. It is favored by various businesses and organizations seeking an all-in-one solution for managing contacts, chat support, email campaigns, FAQ management, and more. By simplifying tech stacks and providing real-time data insights, Gist has proven to be a valuable tool for enhancing customer communication, support services, and marketing efforts.

Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.

User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.

Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.

Difficult User Interface: Some users have found the user interface of Gist to be confusing and expressed difficulty in completing tasks quickly. They feel that the design and layout could be more intuitive, making it easier for them to navigate through the software.

Lack of Documentation: One user mentioned that the lack of comprehensive documentation was a negative aspect of Gist. They felt that having more detailed guides and tutorials would greatly help users in understanding and maximizing the potential of the software.

Overwhelming Number of Features: Users have expressed feeling overwhelmed by the numerous features available in Gist. While they appreciate the versatility, they find it challenging to fully grasp and utilize all the functionalities. Some users suggest that streamlining or categorizing features could make them more accessible and manageable.

Users of Gist have made several recommendations based on their experiences with the product. Many users recommend trying out Gist as an alternative to Intercom, especially for those who find it costly. They suggest taking advantage of the free trial to see if Gist meets their company's communication needs. Gist is praised for its affordability and value proposition, offering features that are often lacking in other marketing software.

Gist is highly recommended for companies that aim to enhance their communication with customers and gather more information and knowledge. Users find Gist to be a great tool that allows them to effectively communicate with customers and automate lead capture, nurture, and sales processes. It is particularly beneficial for mobile teams that rely on live chat and email, as it offers additional features like email automation and marketing.

Many reviewers suggest considering Gist as a complete customer contact system for SaaS companies. It provides a comprehensive solution for managing users, serving as a one-spot solution for businesses. Additionally, Gist is commended for its integration capabilities, making it suitable for those looking for a suite of marketing products that work seamlessly together.

Overall, users find Gist to be an affordable and powerful tool with excellent customer support. They recommend exploring its various features and comparing it with similar tools to determine the value it brings to their business.

Attribute Ratings


(1-25 of 112)
Companies can't remove reviews or game the system. Here's why
Deyan Kanev | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Seamless integration across chat, email, social media, website event tracking, and social media advertising (For the Premium plan)
  • Decent chat bot and dynamic prompts
  • Personalized emails based on user interactions and website events
  • Free plan limits are too low.
  • Chatbots should work not only for Gist's native online chat, but also for the other chat-based channels such as Facebook. (instead of having to use another software for that purpose)
  • Pricing structure - Support bot should not be an add-on but a core feature.
Score 10 out of 10
Vetted Review
Verified User
  • Absolutely seamless live chat functions
  • Awesome dashboard which tracks visitors that use the live chat with great detail
  • Their customer service is awesome, and response time is good!
  • Offering white labelling for the Professional Plan
  • Offer one domain/website for each seat instead of just one domain
Score 10 out of 10
Vetted Review
Verified User
  • You can have a knowledge base on your chat box so that if your not online. Your auto chat bot can still get information for your potential customers from there.
  • You can segment your email campaigns with gist for different types of clients.
  • Lots of Gist's different products can be connected to 3rd party software for further automation.
  • They keep on updating their product so nothing to add here as I am currently happy with all their features.
Laszlo Csukas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The email marketing is for our email communication.
  • The marketing automation tool is very useful for campaigns.
  • The live chat is for lead generation.
  • It's very complex so it's takes a little time until we can use it in full glory.
  • We experienced a few mail delivery issues but it's already fixed.
  • However, the interface is looks good but sometimes it's hard to find a particular feature.
  • I'd like to see it have multiple knowledge bases.
Michael Storzieri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Easy set up with WordPress
  • Built in Chatbot that makes it easy to work with prospects
  • Easy creation of opt in forms to gather and grow your list
  • WordPress update took some time but was update a few weeks back
  • More chatbot options would be nice
  • Sometime you can get lost in the options
Arpad Szucs | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native English speakers.
  • The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation.
  • It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for a mid-sized audience with just a few thousand subscribers.
  • Email editor could use some improvements.
  • Would be nice to have a more robust CRM module.
Score 10 out of 10
Vetted Review
Verified User
  • Chatbots - Easy to set up with logic depending on how people respond
  • Automations - Triggering particular actions depending on what a visitor does on the site
  • Autoresponders and broadcast e-mails - simple to set up
  • Forms - Easy to create forms to capture info from visitors
  • Customer support is excellent and they listen to all suggestions so any missing functionality that I have discovered, they have responded to
  • They have a great suggestions process so any minor missing functionality I have discovered, I am confident will be resolved at some point
  • Honestly, I think they're really good company who listen to their users and act fast to improve the software
Christopher Maselli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The messenger bot is extremely powerful, automated and usable.
  • The email is FULL email marketing with tags, automations, etc.
  • The support team always gets back to me within 24 hours.
  • The free plan unfortunately doesn't allow for use of webhooks—have to upgrade for that.
  • The interface is completely browser-based and can take a few seconds to refresh.
  • There is SO much you can do, sometimes it's a bit overwhelming.
Austin Dwight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • All in one marketing platform.
  • Great self help support system (Knowledge base).
  • Live chat and bot functionality are top notch.
  • Automation and Workflows: You can create complete automation based on user behavior such as visiting a page on your website or opening a link in an email.
  • Meetings: a great system that ties in with google calendar to allow visitors to set up appointments with users.
  • The email editor is surprisingly nice because it allows me to focus on creating content instead of building the email.
  • Would be nice to be able to create task/to-dos for users.
  • It would be perfect if it had a sales pipeline like Trello or Pipedrive.
  • I have multiple domains for my business and It would be great if I could have different chat widgets I could style for each website. Currently, you get one chat widget style for all of your websites.
Alvaro Asprilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Good live chat tool.
  • Easy to create custom chat bots robots.
  • Capabilities to send broadcasts and drip marketing campaigns.
  • Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose.
  • Build relationships with leads and customers.
  • Support.
  • Marketing automation.
  • shortcomings such as no crm are manageable.
Score 10 out of 10
Vetted Review
Verified User
  • They listen to their community, over deliver and provide video training and a knowledge base.
  • You can do fully branded pretty html emails using your company domain's email address and are super flexible with things like count time timers and Time Zone Sending of emails which is useful for open rates as I send to people outside my timezone. You can copy-paste images directly into your emails.
  • Tags can be automated to alert when someone abandons a page or shopping cart.
  • Automated workflows are visual and so what you can conceive of you can achieve in your email stack and flow.
  • The Messenger Chat they provide for your web pages are an incredible customer service tool.
  • They don't have any bad points really as they keep open-minded about development which is customer-led.
  • Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year.
  • I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.
Return to navigation