Best all-in-one app for SaaS Support
November 07, 2022

Best all-in-one app for SaaS Support

João Paulo Beluca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.
  • Chat for user support
  • Marketing e-mail
  • Forms
  • Translate to portuguese on all features
  • Chat
  • Mail marketing
  • In-app triggers
  • Forms
  • Pop-ups
  • Reduce costs
  • Improve support quality
  • Intercom
Intercom increases its price on a monthly basis. Besides they don't offer some features as Gist, specially about on forms.
We think Gist is targeted to SMB companies, differentially from Intercom that seems to be appropriate for larger companies.
One main difference between then that is very important to us is their support. When we ask something on their chat they respond almost immediatelly.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

When we found Gist, we were amazed at all its features. Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.
The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.
But we think there's a lot of space for improvement, and they are making the product better each day