Why GiveSmart might be a smart platform to give it a go
May 25, 2021

Why GiveSmart might be a smart platform to give it a go

Jessica Kaleta | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

The Development Office uses GiveSmart for our events, texting campaigns, and other fundraising (for example we are currently selling commemorative sweatshirts). GiveSmart made it easy for us to pivot from in-person to virtual fundraising. It assists us in being able to set-up a website for any fundraising campaign and quickly sending out mass texts to our constituents. We use GiveSmart for event registration and on-line auctions.
  • User friendly website design.
  • We have a great relationship with our CSM, Dana.
  • The new scheduling of texts messages is a great feature.
  • Worked well with our LiveStreaming platform for a seamless virtual gala.
  • Emailing campaign admins when items are purchased and/or money is donated.
  • Availability and knowledge of tech support in a timely manner.
  • More design options would be nice.
  • Editing auction items in GiveSmart is not the easiest.
  • Despite any hiccups, GiveSmart has made our events run smoother for the most part.
  • The reports on GiveSmart have helped our finance employees balance out the revenue of our events.
  • Having the ability to offer donors the option of paying the fees has been helpful.
I am not a graphic designer, communications specialist, or marketing person, yet I feel confident that I can create a great campaign website using GiveSmart. A website that is user friendly. There are few things that I cannot do while using GiveSmart.
I love our CSM, Dana, however she has not always been our CSM and her technical support person has not always come through for us in a timely manner. I have used the Resource Center, the Help section, the chat feature and still some of our pertinent questions have still gone unanswered (through no fault of our CSM). Many of the tickets we have summited year after year have yet to be addressed by GiveSmart.
I think our ability to customize our GiveSmart platform is fairly decent. We can upload images, we can choose our colors, we can re-arrange our layouts to a degree. At times we would like to mix things up and have a little more flexibility and creativity in our campaign website, but for non-website design people, it is a relatively great platform with decent option to choose from for our website campaign.
I think GiveSmart is an ideal platform for a golf tournament, an in-person gala, and other fundraising events. Texting or email campaigns can be tricky. Our events are typically under 300 people so I cannot speak to larger events.