GiveSmart is Smart but not a Genius
June 03, 2021

GiveSmart is Smart but not a Genius

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use this platform for event-related fundraising: ticketing, invoicing, raffle, and silent auction features.
  • Creating the tickets is very easy
  • The platform works for both virtual and in-person events
  • The silent auction is easy to set up
  • Text and mobile features are nice for communicating with guests
  • I can't always reach someone immediately for service and have had to leave a message and wait for a callback
  • My personal account rep often takes several days to respond to emails
  • The display page has limited design options in format, font, text size, color, etc.
  • An attendee cannot order themselves if they want to pay by check. An organization should be able to decide if they want to take the risk instead of only allowing the administrator to purchase by check. If our users could choose a check option and we could verify receipt of the check, this would be much better for us.
  • Increased reach to audience for revenue income such as raffles and silent auction.
  • The receipt and invoicing system is good and easy to use.
  • I don't think it helps with donor insights because every event is a separate bucket. If I could compare a user over several events that would be helpful. To do so, I would need to download data and integrate it elsewhere.
Don't offer an integrated auction platform but do offer a portal that can be integrated into the website donation page and better donor profiles, integration, and tracking.
It is fairly straightforward and has many tutorials and videos. It works well for ticketing and events. It has shortfalls in payment features - the lack of accepting user orders paying by check is a lot of work for us. So set up is easy, reports are great, integration for user data and payment options not optimal. Support could be better all-around (call center, rep, and event).
I have had to leave messages for the 24/7 call center when I have an issue or sit and scroll through the help center and sometimes that's fine but other times you just need quick guidance. Rep takes days to respond to emails. Our day of staff we are paying extra for shows up in the last week when 90% of the work is done and I'm not sure where the value is.
It looks professional but we can't really have the brand consistency we would like with the limited design capability. You need to have a web designer or internal IT to do a lot of those things and we (like much smaller NPs) do not.
I recommended it to another small nonprofit and they felt for the price they didn't have enough event support to use the display tools as well as they wanted. I agree it's costly to have an event rep, and right now they won't even come in person. By the time you have a dedicated rep involved you have done 90% of the work yourself and checked in with your general rep. We agreed the support feels lacking - makes it hard to recommend again.