GiveSmart Gets the Job Done

Overall, GiveSmart does what it needs to in order for us to host an in-person event. However, it doesn't have a ton of bells and whistles. There are some great features - the user roles and the quick donation capture for paddle raises, for example - but the lack of customization in certain areas like page building, communications, and reporting are frustrating.

Support is generally pretty quick and efficient via the chat function. Unfortunately, most of the instances where I've reached out to support, the answer is that the functionality I'm asking for doesn't exist. The support techs always try to find a workaround, but there isn't always one to be had.

GiveSmart definitely works for large in-person ticketed events which also involve auctions, paddle raises, and more. The workflow is relatively easy for guests, and especially for volunteers. We especially like how quickly you can add paddle raise donations to specific people's paddle numbers because it allows us to track in real time. The seating functionality has some odd quirks, but overall it works. We opted not to use it for our main donation capture organization-wide because it doesn't look as professional, nor is it as customizable, as some other options on the market.