A tool any company should have in it’s CX stack
August 24, 2022
A tool any company should have in it’s CX stack
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
We were looking for a tool that would collect data without the need for tagging and that can integrate with other tools we have in our CX stack. One of our main pain points was that we couldn't pinpoint the reason for abandonment and its effect on our revenue, so Glassbox was a considerable step up in visibility and insights.
- Integrations with other CX tools
- Revenue tracking
- Tagless capture
- More training for team members who are new to the tool
- Journey maps
- Interaction maps
- Business flows
- Revenue monitoring
- Increase in conversion
- Decrease in abandonment
- Monitoring at risk revenue
Glassbox has the ability to adjust to the digital market needs. Their understanding of use cases and what companies care about in terms of improving their conversion rates is the main reason why we chose to go with Glassbox. Plus, the UI is easy to navigate through and is more intuitive than any other tool we evaluated.
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes
Glassbox Feature Ratings
Using Glassbox
Product management
10 - Analytics abilities, user behavior understanding, business oriented
- Increase conversion rate
- Improve sign up flow
- Product offering improvement
- UX/UI improvement
- Different journeys optimization
- Compliance and fraud prevention
Using Glassbox
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Session replay
- Funnels set up
- Reports customization
- None that I've dealt with so far
Yes - Very advanced mobile solution and we can use all capabilities of the web with the mobile too - session replay, journey maps, reports, performance analytics, etc.