Good product for small businesses
July 30, 2024

Good product for small businesses

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoCo

We use GoCo as our HRIS and electronic employee record. We started using GoCo when we went fully remote as a company and needed a secure way to save employee data, onboard employees, complete benefits enrollment, and get electronic signatures.

Pros

  • Benefits enrollment! We've received compliments on how easy it is to enroll each year in benefits.
  • New hire onboarding. All information is sent to new hires and they can seamlessly enter their information and read and sign all documents and agreements.
  • For the most part, the reports are easy to configure and use.

Cons

  • Work flows are confusing. I also wish there was a package that allowed two workflows instead of just one or unlimited.
  • There isn't a place to store EEOC information. We have to report on this annually and the system should be sophisticated enough to store and report on this, since they're standard forms. Instead, we're piecing together custom fields and sorting spreadsheets.
  • Document storage, destruction, and requests are clunky. There is no way to store uploaded documents other than in a folder named "uploaded." I wish we could sort files how we want. Also, after we no longer need to retain I-9 documents, there should be a way to automatically delete them, or at least send us a reminder. Finally, getting employees to upload documents is confusing.
  • Implementing GoCo was an expense for our company, as we previously didn't have an HRIS. Any ROI we have is because we've saved HR time.
Most parts are easy to use. However, workflows, reporting, magic docs, and document filing could be more user friendly.
We really wanted an HRIS that also did benefits open enrollment. GoCo was able to provide both of those in one system. And, the open enrollment process is pretty slick for employees.

Do you think GoCo delivers good value for the price?

Yes

Are you happy with GoCo's feature set?

Yes

Did GoCo live up to sales and marketing promises?

No

Did implementation of GoCo go as expected?

Yes

Would you buy GoCo again?

Yes

It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

GoCo Feature Ratings

4.3
Employee demographic data
3
Employment history
5
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
6
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
3
7.0
Benefit plan administration
7
Direct deposit files
7
Leave and Attendance Management ()
Not Rated
7.7
View and generate pay and benefit information
8
Update personal information
8
View job history
7
Asset Management ()
Not Rated
6.3
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
9
Manager tracking tools
7
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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