GoDaddy is the Daddy of customer service
October 10, 2017

GoDaddy is the Daddy of customer service

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoDaddy

We use it for domain purchases for the company and sometimes hosting for clients that we have. It helps to use a single website for all domains so that it's all in one place. And when we have issues, it's nice to just call up GoDaddy since their customer service is 24/7 and very helpful. They also have an easy to navigate interface for their website, which is really good for people who aren't web savvy.
  • Customer service is definitely number one here. The fact that they are open for calls 24/7 and have a great support team is a really nice thing to have when you aren't fully versed in all things domains/cpanel/email etc. They also usually answer quickly.
  • Ease of use throughout the website. It's made for the non web savvy individual, clear and instructive for proper usage.
  • I think they know their target market well and it's nice to see that their website shows just that.
  • Better pricing for renewals. When I see the difference in pricing of purchasing a new domain versus renewing it, I get turned off with such a huge difference. I think it'd be better if they lowered their renewal pricing. Or just some more promotions, I feel like I never receive promotions from them. Another or could be a rewards program for being a loyal customer for x amount of years.
  • They can be a bit annoying/overwhelming with the product/service add-ons once you've gotten what you needed--I understand why they do it but it almost feels like they're trying to trick you into something which makes me feel less trusting of the company.
  • Though I said I liked the user interface for the non savvy person, I must say that their design/branding/ui could use some improvement. It has a lot going on and it doesn't look clean. A lot of things just look like they were thrown together.
  • Positive impact is the ease of use and pricing for clients
  • Negative is the fact that you get what you pay for, since GoDaddy isn't the best with regard to speed and reliability
GoDaddy has great access to customer service as it's 24/7 and can be with a live on the phone person and helpful however I feel that inMotion has better quality customer service, they go above and beyond whereas GoDaddy just goes above but not beyond.

GoDaddy has more priced options but inMotion has better pricing/packages.
Well suited for someone who's just starting out with their first website and needs to get a domain, hosting and an email set up.

Less suited for someone who is more advanced and needs a better, faster hosting company.