Gong is a helpful product for Sales and Accounts Folks!
Updated July 29, 2024
Gong is a helpful product for Sales and Accounts Folks!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Use it to record external calls with vendors and partners.
It allows us to document and record the key takeways from the call.
From a sales/account management perspective, it also enables to coach reps and improve their performance on calls by providing insights into what they're doing well, what they could improve, how to perform better discovery, etc.
It allows us to document and record the key takeways from the call.
From a sales/account management perspective, it also enables to coach reps and improve their performance on calls by providing insights into what they're doing well, what they could improve, how to perform better discovery, etc.
Pros
- Records calls
- Provides call summary
- Provides key takeways from the call
Cons
- The AI could improve in regards to accuracy of the note taking for action items and key takeaways
- Has made our sales/accounts team more efficient and improved ROI on deal conversion
Yes, the AI insights are helpful, however, the summary sometimes are incomplete or the text-to-speech is incorrect.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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