Skip to main content
TrustRadius
Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

Read more
Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
Continue reading

Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
Continue reading

Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

9 videos

View Playlist
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
View more videos
Return to navigation

Pricing

View all pricing
Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

42 people also want pricing

Alternatives Pricing

CallTrackingMetrics

CallTrackingMetrics

$79
per month
What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Exotel

Exotel

$200
5 months Validity
What is Exotel?

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.

Return to navigation

Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(819)

Attribute Ratings

Reviews

(1-25 of 211)
Companies can't remove reviews or game the system. Here's why
November 20, 2023

Best app for any Sales or CS team that wants to learn from their interactions

Ariel Cascallares, PMP | TrustRadius Reviewer
Ariel Cascallares, PMP
Customer Success/Support Lead
Zight (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Usability
10
Whoever designed Gong knew what this tool needed to be and needs to provide their clients with. I haven't been in a full-time sales team in a while, and for me it was love at first sight, since I really enjoy training sessions, especially when the team is not afraid of making mistakes or being corrected by other team members. The synergy this tool fosters is something I would always use in these areas of work: Sales, Product, Customer Success, Customer Support.
November 16, 2023

Great Tool for CSMs

Verified User
Account Manager in Customer Service
Translation & Localization Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Esy and simple to use outside of a few clunky moments with integrating to zoom/gcal or resetting the duration of recordings. Overall it's a really great tool that certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more smooth and secure.
November 08, 2023

Gong review by Business apps manager

Verified User
Director in Information Technology
Computer Software Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Overall the insights we see coming from Gong are good and insightful
we got a challenge making our users, especially managers to go over the calls, score them, coach the users and validate those insights
November 01, 2023

East of west gong is the best

Pooja Dinani | TrustRadius Reviewer
Pooja Dinani
Partner Manager
Accenture (Marketing & Advertising, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
i use it so often to evaluate my performance, it saves time as well as I am not worried about taking pointers. I know if I did not listen to anything I can go and review it later. Both parties can be held accountable and this ethics compliance is a major issue sometimes
October 30, 2023

Great tool for your Tech Stack

Verified User
Administrator in Sales
Packaging & Containers Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
I think it is easy for those who are already using sales tech tools. The display is clear and it is easy to read what you are looking at. For those who have more trouble with technology it can be confusing to know which tab you need to go to to find specific information.
July 13, 2023

Excellent Call Data Aggregation

David Jensen | TrustRadius Reviewer
David Jensen
Operations Manager, Customer Success
Kenect (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Gong's usability is high. It is relatively easy to find what you need and it provides great data at your fingertips. One of the things that can get confusing is setting up alerts but most everything else is very straightforward and quite user-friendly. There's nothing about Gong's usability that would prevent me from recommending it overall.
July 13, 2023

Listen to Gong!

Verified User
Administrative Assistant in Sales
Telecommunications Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Like I have said before Gong is incredibly easy to use. It's easily accessible in any area of the program.
July 13, 2023

Gong fangirl

Verified User
Account Manager in Sales
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Gong does the work for you in terms of rating calls. It measures talk time to ensure customers are doing a majority of the talking, it highlights pieces of the conversations that touched on keywords, and also can track how certain phrases are more likely to lead to a win. Most of the features Gong provides are done for you, and all you have to do is ensure that Gong was recording, or you upload a recorded call.
July 13, 2023

Vital for Reps

Verified User
Contributor in Sales
Internet Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Gong is very easy to use - only reason it isn't a 10 is at times I think it is overwhelming. Maybe this is because we don't get much training on Gong like the managers do. As a rep I strictly use it for call recording and since we don't use it for forecasting there is a big part of the platform that I am probably not taking advantage of / don't know how to.
July 11, 2023

Gong - Great use for a sales team

Lakin Levisky | TrustRadius Reviewer
Lakin Levisky
Sales Manager
Sealed (Environmental Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Gong is very easy to use! You can easily access a representatives call by just searching for their name. You have many filters to use if you are looking for a specific call. You can also search for specific words within a call. For example, at one point we wanted to see how many calls talk about someone being a cash buyer. We were able to search the word "cash" and find these calls!
July 10, 2023

Good on its own - great with enablement.

Verified User
Representative in Sales
Information Technology & Services Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Gong does accomplish what it sets out to do. If you have the time to use it well, you can reduce close time on deals and win more. However, it can be incredibly time-consuming and sometimes painful to have all calls recorded. Perhaps my team used it differently but we generally found it insightful.
July 10, 2023

Gong was invaluable to our sales team for several reasons

Verified User
Account Manager in Sales
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Gong was incredibly easy to use, and was quickly adopted by the users in the organization that saw value in it. Very minimal training was required. The Gong plug-in in Outlook was easy to use when scheduling meetings, and the Gong integration with Outreach was seamless to record our outbound calls. Users can pick up the basics of Gong in minutes.
July 10, 2023

I could not live without Gong

Parker Haney | TrustRadius Reviewer
Parker Haney
Senior Account Executive - Corporate
Lattice (Computer Software, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Gong is very intuitive tool that takes almost to time to learn. There has never been a time that I have been confused on "what do I do now?". The UI is clean and easy, yet powerful at the same time. I know exactly where to click and how to get to where I want to go without having to read a manual
Return to navigation